Shipping & Returns
Return Authorization Request:
Please read this entire email before sending any part back for return or exchange.
All returns require a RMA form.
All returns are inspected by a technician. If the part has been installed you will not be issued a refund. If a part is installed and it is defective please see our warranty policy below. All returns must be made with in 30 days of the receipt of the product. If you are beyond the 30 days you will need to call in and see if a return can still be accommodated. All returns are subject to a restocking fee of 10 percent + any shipping and handling charges that our company has incurred shipping the product. Shipping and Handling upgrades or surcharges are non-refundable. It is the customer’s responsibility to send back parts in their original packaging with all of their original paperwork. The return shipping is the responsibility of the buyer.
All returned items must be in the original packaging. If the item came in a box, it should be returned in the same box. If the item came in a bag, it must be in the same sealed unopened bag. Items must include all manuals, packaging, seals, and or misc parts. Please do not alter the factory box or packaging, and leave all factory stickers on the box/container.
At this time we are not offering any exchanges. If you have ordered an incorrect item, please download the RMA form at the bottom of the website and send the incorrect item back in the original factory packaging + use additional packing materials so the item does NOT get damaged.
Most warranties do NOT require a defective part to be sent back. You will need to call us with your order number so we can determine if we will need the part back. All warranties require the following information:
- Appliance Type:
- Appliance Manufacturer:
- Appliance Model #:
- Appliance Serial #:
- Damaged Packages:
Please note for Samsung parts that are defective we will require they be sent back for warranty approval. We do not cover shipping charges in either direction for these parts.
Warranty periods vary by brand and manufacturer, please contact us with questions related to warranty period. Most parts have a guarantee against defects by the original manufacturer for one year from the purchase date of the product. This excludes unnatural wear & tear, physical damage, and some parts such as filters, fuses, and igniters.
If your part was damaged during transit you will need to call our Shipping Department within 7 days of receiving your product. You can reach us at 773-278-1300.
Please download our "RMA Form For Returns" located on the homepage of our website. Print this RMA form out, fill it out completely and send the new, factory sealed part back for a refund along with this RMA form.
Our return address:
Parts Appliance Chicago
Order # _______ Return
2023 W Fullerton Ave
Chicago IL 60647
Thank you for your business! Please call us with any questions at 773-278-1300 ask for the Returns / Exchange department when calling.